Frequently Asked Questions

• How is All is Well Family Practice different from traditional medical clinics?
  Easy access by phone or text. We answer now, or we call back quickly. We will not put you on time-sucking holds and we will not send you into endless phone trees. Texting is the mainstay of our practice. It's what most clients want. We offer lots of convenient ways to reach us and receive care. Simple scheduling with same and next day appointments. If you need to be seen right away, give us a call and we will do our best to accommodate you. We will be constantly evaluating and adjusting our scheduling to make sure we have enough open spaces for our patients when they need to be seen. Folks want convenient, holistic, affordable, and comprehensive health care services. We want to build community and improve the overall wellness of the community one patient at a time.
  
  
• How is Milk Mechanics different than other lactation consultants?
  We are the final stop for lost causes and disasters in breastfeeding. Succeed here where you haven't in the past. We are minimally invasive and will never suggest burning your baby with a laser. We will thoroughly interview you and suss out the root cause of your issues. Then we will see you through and remain accountable until you meet your goals. We don't accept every case, but when we do, we win, or your money back (any out of pocket costs). We want clients who are committed to breastfeeding, since we invest with you.

• Can I get a same-day appointment?
  Same day appointments are available on a first come, first served basis. We understand how important prompt care is and promise to make our best effort to provide efficient care. On the rare occasion that all are same day openings are filled, we will get you taken care of the next day.
  
  
• What are the regular business hours?
  Monday through Friday 8am to 5pm. We keep longer hours some days, just ask. Phone and Text accessibility are 24/7.
  
  
• Do you accept walk-ins?
  If we have an open appointment, we are happy to see you immediately. We do ask that you call and make an appointment because we know your time is valuable and sitting in our waiting room is not our goal for you. We welcome last minute appointments; you can book an appointment 1 minute prior to the visit time.
  
  
• May someone come with me to my appointment?
  You are welcome to bring a support person with you to your appointments. We know this is in your best interests, and may improve your outcome.
  
  
• Do you offer urgent-care?
  We are not an "Urgent Care Clinic" because we don't offer late-night or weekend services, but we will see you urgently. If you feel you need to be seen urgently, one of our Patient Care team members will triage you. If you think you may have a Medical Emergency, do not delay in calling 9-1-1 or seeking emergency medical care at an emergency facility. In general, we want to help your family avoid unnecessary ER visits.
  

• What about Holidays and Vacations?
  We do take time off for holidays and vacations on occasion. During those times when in-office visits are not available, we remain available to you by phone and text for urgent matters and often will be able to schedule a video visit if needed. Please reach out to us if you need us. If you do not hear back within 30 minutes, please try to reach us again. We also suggest using more than one method to reach us in case there are service or coverage issues.
  
  
• How can I contact my provider before or after hours?
  Illness and injuries don't always happen during office hours. All clients receive an invitation to download our secure messaging app which provides secure text and video communication with your care team. If you need to get in touch with us to order a medication refill or schedule an appointment, you can directly contact our provider anytime, or leave us a text message. If you have an urgent issue after-hours, Faith is only a phone call away!
  
  
• Will my Primary Care Provider care for me if I am hospitalized?
  If you are admitted to the hospital your care will be managed by a highly trained and specialized group of physicians called Hospitalists. We will forward any records that are requested. Please make an appointment upon discharge to review your treatment plan and answer any questions you may have.
  
  
• How can I prepare for visits?
• Make a list of all medications and supplements you are taking.
• Create a list of any questions or concerns you have.
• If you are doing your visit by Telehealth, having measurements and vital signs before the call is really helpful!
  
  
• How do you handle bloodwork, imaging, & labs?
  We do a lot of testing in the office, including pregnancy tests, and rapid strep testing. There is a Quest Diagnostics lab right across the street, or you may use any other lab of your choice. Your clinician will get the results right away, review them with you, and follow up as needed. We call you about your lab results, no matter what the result is, and you can view them yourself in the patient portal.If you have insurance, they may pay for testing. If you don't have insurance, we can help you get a discounted cash price. Please check out our Self-Pay section for more info.

• Do I need a referral to become a patient?
  We are a primary care practice, so you probably don't need a referral. Rather than a referral, you might need to contact your insurance company and change your Primary Care Provider (PCP) for us to be reimbursed for our services. Please contact your insurance company for more information on their requirements.
  
  
• How is this different from concierge practice?
  You will pay for our services only when you use them, there is no monthly or annual membership fee. Most concierge providers charge between $2,000 and $5,000 per year and are set up to see patients in-person at their office. All is Well Family Practice is more affordable, covered by insurance, and we are fully geared to efficiently communicate with patients via in-person, phone, text, video chat and groups! All is Well enables you to partner with a nurse practitioner with the peace of mind that we are here for you WITHOUT the commitment of a membership fee. Our flat fee packages are for unlimited care, with no surprise costs or monthly fees.
  
  
• Who do I call with my billing questions?
  Please text or call us. Martin is standing by to help you decode your medical billing.
  
  
• What insurance plans do you accept?
  Please Click Here for more information about what insurance plans we accept. The most reliable way to know is to check your insurance company website, to be sure we are in-network today. Our goal is to be in-network with your plan, so let us know what you find out.
  
  
• Can I pay with health savings account, HSA or flexible spending account FSA?
  Yes you can, or with any major debit or credit card.

Still have questions? Call or text us anytime! 720.800.3565